FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-30 days.

Tracking numbers will be updated at the latest 3-5 days after your order has been SHIPPED.

Please be advised once your order ships and you have been provided a tracking number we have no control over the individual carriers. You have full authority to contact the carrier with your tracking number to inquire about the location of your package and/or timing to receive your package.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. You will be asked to provide proof of damaged product.

We give you 30 days to send it back to us for a product price refund. You must ship it back at your own expense. Once we have received the product we will process your refund. Please Include your name and order number on the returned 

International orders are Final Sale.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has been shipped, you must wait to receive your item to return for refund (shipping costs will not be refunded)

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm as soon as you possibly can. If the given address is wrong we can change the address to the correct one within 24 hours. If item has been shipped we are not liable for delivery or tracking. A tracking number will be provided as soon as it’s available. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 4-25 business days.

Please be advised once your order ships and you have been provided a tracking number we have no control over the individual carriers. You have full authority to contact the carrier with your tracking number to inquire about the location of your package and/or timing to receive your package.

I have a question that wasn't answered, can you please help?
Absolutely! We will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.